Contact SnowPal
Mailing address: MapPal Inc., 1810 Polk St., San Francisco, CA 94109, United States.
The MapPal team checks support messages and the moderation queue daily. Response times vary with the issue; this is not an emergency response service.
Email contact@ridepal.app with SnowPal in the subject. For an app issue, include your app version, iPhone model, iOS version and steps to reproduce it. Do not send passwords, email sign-in links, payment-card details or a private GPS route unless specifically needed and requested through an appropriate channel.
Delete your SnowPal account
In the app, open You → Settings → Delete Snowpal account. Follow the confirmation prompts. If identity verification is required, use Verify identity, then retry. Save or discard an active recording before changing accounts.
This deletes the SnowPal account; it does not automatically delete your shared RidePal login or other products' data. Email us for questions about the shared identity or if the in-app process fails. Support is an additional option, not a required replacement for in-app deletion. Account deletion does not cancel Apple subscriptions.
Purchases and subscriptions
Manage or cancel App Store subscriptions in iPhone Settings → your name → Subscriptions. If an offered purchase is missing in SnowPal, use Restore purchases in SnowPal Settings and contact support if the issue persists.
Report a safety or content concern
Use the available in-app reporting and block controls, or email the relevant username, content reference and a short explanation. Avoid including someone else's unnecessary personal information. SnowPal support is not monitored as an emergency service: contact local emergency services or ski patrol for urgent help.
Privacy requests
Email contact@ridepal.app with the subject SnowPal privacy to request access, correction, deletion or a copy of your personal information, or to ask about a decision. We may need to verify identity before handling account data.